Conditional Questions for Surveys Now Live

We are pleased to share the latest update to our Surveys feature: Conditional Questions. You can now create surveys that adapt based on your customers' previous responses.
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What are Conditional Questions?

Conditional Questions allow you to design surveys that adapt based on your customers' responses.

For example, when a customer responds that they are unhappy with a product, the survey will ask "how can we improve our service?". By contrast, if the customer were to respond to say they liked the product, the system will ask further questions about what specifically they liked, and whether they would use the service if it were 50% more expensive for example
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This update will provide:
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Enhanced Insights
You can gain deeper, more relevant insights by tailoring questions to the customer's previous answers.

Improved Engagement
‍Personalized surveys are more engaging, leading to detailed and thoughtful responses.

Actionable Feedback
You can Identify specific areas for improvement or strengths to build upon, informing strategic decisions.

Efficient Data Collection
‍Collect data more efficiently by focusing on what's most important based on customer responses.
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We believe that this update will significantly enhance how you gather and act on customer feedback. Start using Conditional Questions today and unlock the full potential of your surveys!