"Understanding how our customers find us is crucial for determining where to allocate more ad spend and accurately attributing sales to specific channels."
Head of Digital @ MAAP
With a deeper understanding of your audience, you can deliver targeted messaging and product change that speaks directly to their interests and needs. Gain the clarity needed to make informed decisions.
"Understanding how our customers find us is crucial for determining where to allocate more ad spend and accurately attributing sales to specific channels."
You can run on-site surveys, post-purchase questionnaires, follow-up surveys after a review, or share surveys via email and SMS. With over 50 templates and 8 question types, there’s full flexibility to match any goal.
Survey answers are tied to individual customer profiles. You can segment audiences by behaviour, satisfaction, or preferences - and trigger personalised campaigns using tools like Klaviyo or your CRM.
If a shopper abandons their cart, you can trigger a quick survey asking why - pricing, shipping, trust, or something else. This insight helps you fix friction points and recover lost sales.
Yes. Post-purchase attribution surveys let you ask how a customer discovered you, giving clearer insight into what’s really driving conversions, especially when used alongside (or in place of) pixel tracking.
Absolutely. You can trigger a follow-up survey based on the review score - for example, asking a 3-star reviewer what held them back. This adds valuable context and helps you address specific concerns.
You can run NPS surveys, satisfaction ratings, or custom feedback loops to monitor sentiment over time. This helps identify brand advocates and spot areas for improvement.
Not at all. Surveys are designed to be short, relevant, and triggered at the right moment - so you can gather insights without disrupting the customer experience.
Yes. All surveys are fully responsive and quick to set up. Just choose a template, adjust the styling and questions, and go live in minutes - no technical skills required.
