Record & Replay Customer Visits

1. REVIEWS.io
‍REVIEWS.io refers to the following companies in respect of activities in each of the following geographic locations: Feedback Group LLC in North America; REVIEWS.io PTY Limited in the Pacific Basin; REVIEWS.io 2020 GMBH in the European Union; and Liquid New Media Limited in the United Kingdom and elsewhere.
‍
‍2. ACCEPTANCE
‍The terms of use listed below (hereafter simply referred to as the 'terms') govern the use of our services (hereafter simply referred to as services), including the contribution of review postings on the Reviews.io website (hereafter simply referred to as 'the website'). Under these 'terms' the words 'we', 'us' and 'our' refer to REVIEWS.io. If you do not wish to accept the terms you are not permitted to use the website or the services. By using either the website and/or services you have confirmed your agreement to these terms.

‍2.1 REGISTERED USER
To get access to, and make full use of, the services you must register as a user on the website. While registering, you must choose a password to use along with your email address when you log on to the website. The password is unique to your account and must not be shared or in any other way made available to others. We reserve the right to delete your account at any time without notice. As a registered user you have a non-assignable licence to view but not a licence to copy distribute or otherwise commercially exploit our content.
‍
2.2 UNAUTHORISED ACCESS
For this reason, we do not allow direct competitors, including but not limited to Trustpilot, Yotpo, Feefo, Ekomi, Okendo or BazaarVoice, and/or their employees and/or agents access to our client dashboard. Access by or on behalf of competitors is therefore illegal and unauthorised. If we nevertheless find that access has been gained by a competitor or an employee or agent of a competitor we reserve the right to charge an access fee of $100,000 USD per calendar month for access. By signing up for a client account you are expressly agreeing to this term and that the access charge is reasonable in all the circumstances. To the extent that it is a liquidated damages sum you are agreeing as principal and on behalf of the relevant competitor that it is a genuine pre-estimate of loss and that it is therefore not void as a penalty.
,x
2.3 CONTRIBUTIONS FROM REGISTERED USERS
You confirm that all material, information, reviews, comments and any other form of communication (hereafter all referred to under the term 'contributions') received from registered users via the website are to be regarded for all purposes as non-confidential, and will not entitle the reviewer to royalties or any form of compensation. You grant an exclusive royalty-free licence for the copyright term to REVIEWS.io to use, publish, edit display and exploit such content in all media for all purposes in all territories and waive such moral rights as you may have in connection with it.

Registered users are solely responsible for the content of the contributions they publish on the website. You agree that REVIEWS.io cannot be held responsible for any libellous comments or reviews that could be classed as defamatory . Those reviews are posted in real time without being censored or edited. REVIEWS.io is keen to ensure fairness and transparency and operates a timely reporting and review procedure to assist both those contributing and those reviewed in order to avoid libellous reviews.

The REVIEWS.io moderation system is described here and here and we also operate a procedure for allowing reviews to be revised if an issue complained about has been rectified to the satisfaction of the reviewer here

‍Registered users may not post contributions on the website which have:a) Sexist or racist characteristics or content, or which are condescending or likely to be offensive to certain people or groups;
‍
• Sexist or racist characteristics or content, or which are condescending or likely to be offensive to certain people or groups;content which is plagiaristic;
• content the publication of which infringes the intellectual property rights of third parties;Unlawful purpose or content;
• Libellous content;
• Personal names or personal data including personal descriptions or contact details; and/or
• a clear sales motive ,are an attempt to sell services or products or are an attempt to redirect traffic to another website by including a link.
‍
Contributors are in all cases responsible for the legality of the contribution. If a violation of 2.3. is found, the contribution will be deleted immediately. The offender may also be banned from writing future reviews or comments.

The registered users who are reviewer and reviewed in the case of any dispute agree to fully indemnify and hold harmless REVIEWS.io for any loss damage claims and/or expenses it may incur as a result of  any claim made against REVIEWS.io as a consequence of any registered user’s violation or alleged violation of 2.3.

We reserve the right to delete contributions at any time and with no warning or explanation. If you email support@reviews.io we will do our best to provide a reason.We reserve the right to send a review request email on behalf of a Company/Website if requested to do so by a genuine customer.
‍
2.4 THIRD PARTY PLATFORMS AND CONTENT
You may choose to use our services together with certain third-party platform(s), add-on(s), website(s), publisher(s) (including without limitation, Google), being services or products not provided by us which you choose to integrate or enable for use with our services (“Third-Party Platforms”). Use of Third-Party Platforms is subject to your agreement with the relevant provider. We do not control and can accept no liability for Third-Party Platforms, including their security, functionality, operation, availability or interoperability with our services or how the Third-Party Platforms or their providers use any and all data. If you enable a Third-Party Platform to integrate or otherwise operate in connection with our services, you authorise us to (i) access and exchange your content and data (including personally identifiable information) with the Third-Party Platform on your behalf and (ii) if required by the applicable Third-Party Platform, retain data for such time period and otherwise in accordance with the terms of the applicable Third-Party Platform, subject in each case to our Data Processing obligations.

If you are redirected to linked sites and content in connection with your use of any Third-Party Platform, We recommend that you carefully read and abide by the terms of use and privacy policies of such sites and content. Any opinions, advice, statements, content, services, offers or other information expressed or made available by any Third-Party Platform, are those of the respective author(s) or distributor(s) for which we can accept no responsibility.
‍
3. RIGHTS

In basic terms, if the Company (Client) sends invitations to its customers/users inviting them to review the Company on Reviews.co.uk and/or REVIEWS.io, the Company is classed as the data controller and Reviews.co.uk and/or REVIEWS.io is classed as the data processor. Once a review has been written Reviews.co.uk and/or REVIEWS.io becomes the data controller as the reviewer would have agreed to our User Privacy Policy.
‍
4. CONTRACT
‍
4.1 CONTRACT LENGTH
You can cancel your subscription package with REVIEWS.io at any time subject to the following provisions by giving 30 days’ written notice of cancellation. We will continue to bill you for the ongoing service until we receive written confirmation and this can be done by sending an email to support@reviews.io. Billing on the account begins once the account is active.

REVIEWS.io & Reviews.co.uk reserve the right to continue to commercially exploit display reviews written on REVIEWS.io or Reviews.co.uk notwithstanding a client’s cancelled subscription.
‍
4.2 CANCELLATION NOTICE
We calculate your membership – and we grant your access licence- in whole calendar months. This means that the following applies. Anywhere in these terms and conditions where we ask you to give notice of one calendar month or more, if you give notice during a month, we will treat it as if we received it on the first day of the following month and the notice period will run from that day. For example, if you need to give us one month’s notice to end your membership and we receive your notice on 23 May, your notice will start from 1 June, it will run out on 30 June, your membership will end on 30 June and you will pay one more direct debit (on 1 June) after giving notice. The only exception to this is if you give us notice at the beginning of a month. This means that if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day. Anywhere in these terms and conditions where you can give notice to end your membership from the end of the month, when you give notice we will end your membership at the end of the month during which we receive your notice as long as you have met all other requirements associated with it. For example, if we receive your notice on 23 May (with any supporting evidence we have asked for), your membership will end on 31 May and you will not have to pay any more direct debits after 31 May. There are no exceptions to this rule. For example, if you give us notice on 1 June, your membership will end on 30 June and you will not have to pay any more direct debits after 30 June. If you want to give notice we will accept notice by email support@reviews.io. If you need to give us evidence of certain things, you can provide them as attachments to an email.

Your notice is not effective until we have received it. We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so we can check whether we have received it.
‍
5. INDEMNITY
Clients shall indemnify REVIEWS.io against any loss or damage suffered or incurred by REVIEWS.io as a result of any third party claim (including any claim or allegation by any governmental authority) that:

(a) the use of any content provided by Client infringes the intellectual property rights of a third party and/or violates applicable law or the Guidelines;
‍
(b) REVIEWS.io use of Client data in accordance with this Agreement is in breach of the Data Protection Requirements or any other applicable laws related to data privacy; or
‍
(c) any email message sent or caused to be sent by REVIEWS.io on behalf Client violates any applicable law, rule or regulation.

Client shall not bring any claim against REVIEWS.io arising from or related to any User Content, including without limitation, any claim that the User Content is defamatory, offensive or otherwise harmful. Client shall indemnify REVIEWS.io against any loss or damage suffered or incurred by REVIEWS.io as a result of any such claim, whether such claim is brought by the Client, any of Client's affiliates, or any of its or their officers, directors, employees, contractors, agents, shareholders, or other associated third parties.